Get Help

The NTS Service Desk can answer your questions about UA's IT services, help you troubleshoot, report issues that you're seeing, and more.
Think a service might be broken? Check the  page. 

Support Hours of Operation


Semester Hours

Bunnell Building Room 319
1790 Tanana Loop, Fairbanks, 成人影片 

Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM

Winter Break Hours:
December 24th, 25th: Closed
December 26th, 27th: 10:00AM - 6:00PM
December 28th, 29th: Closed
December 30th: 10:00AM - 6:00PM
December 31st: Closed
January 1st: Closed

Regular hours return on Tuesday, January 2nd.


Other Campus Help Desks


Screen Share Instructions

When contacting the service desk, in order to troubleshoot your request, you may be asked to screen share with NTS technicians. Here are instructions:

Remote Device Screen Share Instructions


The Nook & Computing Lab Hours

The Nook
Monday - Friday
7:30 AM - 7:30 PM
Saturday - Sunday
10:00 AM - 6:00 PM

The hours for The Nook change with holidays, summer, and University closures. Current hours are advertised in The Nook and on The Nook door.

MBS Student Computing Lab and Rasmuson Student Computing Lab
24/7 access with Polar Express card.

Get Support


Chat 


Self Service





Email Service Desk

helpdesk@alaska.edu
 
If you are having issues signing into your ELMO account, please call  as we are required to verify your identity over the phone.


Call Service Desk

Phone: (907) 450-8300
Toll-free: (800) 478-8226
Fax: (907) 450-8312